Returns + Exchanges
Returns and Exchange
All clothing and accessories produced by FANNIE SCHIAVONI, hereby referred to by name or as “we”, “us” and “our”, are carefully made by hand in our atelier to ensure the best possible quality. Each piece is made to order and as a result of this we are unable to offer a refund.
If a product is deemed faulty or damaged during delivery you must inform us in writing, within seven working days of delivery of your item(s). Please email firstname.lastname@example.org before returning any products. In the rare case of any item being faulty upon delivery a product exchange will be offered. If you do not inform us within 7 days (in writing) we shall no longer bear liability to you for the products.
Please do not return any products to use before informing us first and confirming return customs documents. Products must be returned to us in the original condition and in the original packaging. Please be aware that the shipment costs to send back goods to us cannot be refunded if not agreed prior from us in writing. We recommend you use a courier or registered post to send back goods and a postal service that covers you package for loss and damage. We are not responsible for any loss or damage to items you send back to us. Please forward us your package tracking number to prevent from packages getting lost. Items lost in transport will not be compensated.
Items will be inspected upon return and are the sole responsibility of the buyer until items arrive at our office. Please package your return to prevent any damage to the item and its original packaging.
Product orders and bespoke orders accepted by FANNIE SCHIAVONI are final. You may not cancel this agreement at any time, unless in the rare event products supplied are faulty.
You are allowed to return product to get them resized. All return deliver and re-delivery costs must be covered by the customer. If you are unsure about sizing please email email@example.com before or after placing an order. We do offer a customized service and we encourage costumers to contact us with their requirements.